Use-Case
Automate Support Ticket Triage with AI
Automatically prioritize and assign support tickets using AI analysis.
Overview
Improve customer service efficiency by automating the triage of support tickets, ensuring quick responses to high-priority issues.
How to use this workflow
Connect your Zendesk, Anthropic, and Slack accounts. The workflow will analyze incoming tickets and assign them to the appropriate team members.
Category
How the use-case works
Receive Tickets in Zendesk
Monitor Zendesk for new support requests from customers.
Analyze and Prioritize with AI
Use Anthropic's AI to determine the urgency and category of each ticket.
Assign Tickets via Slack
Automatically notify and assign tickets to team members through Slack.
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