Use-Case

Automate Support Ticket Categorization with AI

Automatically analyze, categorize, and prioritize support tickets using AI, and notify your support team.

Overview

Enhance your customer support efficiency by automating ticket analysis and categorization. AI processes incoming tickets from Zendesk, categorizes them, and sends notifications to the appropriate support channels in Slack.

How to use this workflow

Connect your Zendesk and Slack accounts. The workflow will automatically analyze incoming tickets and notify your support team with the relevant details.

Category

operations
customer-support

How the use-case works

1

Receive New Support Tickets in Zendesk

Monitor Zendesk for new incoming support tickets from customers.

2

Analyze and Categorize with AI

Use Anthropic's AI to automatically analyze the ticket content and determine its category and priority.

3

Notify Support Team via Slack

Send detailed notifications to the appropriate Slack channels or team members based on the categorization.

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